Terms & Conditions

 

 

 

The following terms and conditions should be read carefully before making a booking.

If you have any questions or queries, please contact us info@col-du-peuch.com

 

Payment

 

Please note that World Pay, Bacs Transfer or Cheque is our preferred method of payments details are shown on the booking confirmation.

 

An initial refundable 20% deposit paid by cheque or bank transfer is required upon booking. Once we have received your deposit we will confirm your place with COL Du Peuch and in turn confirm your booking. Once this has been confirmed your deposit is non refundable. The total balance of the holiday is to be paid 10 weeks prior to your arrival.

 

If payment is not in line with these timescales then the booking will be treated as cancelled and we reserve the right to retain the deposits which have been paid.

 

Cancellation by the Client

 

Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. You will be liable to pay the balance of the monies in full if you do not notify us of your intention to cancel 10 weeks prior to you arriving, if however you have not paid the balance and we are unable to contact you we will cancel your booking and the cancellation charges below will come into effect.

 

Cancellation charges applicable

 

Notifying us more than 10 weeks before departure – Loss of deposit.

Notifying us less than 10 weeks before departure – Loss of deposit and total balance*

 

*If we are able to fill your place then we will offer a full refund minus the deposit. 

 

Cancellation or changes by us

 

Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you or purchasing an alternative holiday date.

 

Should you wish to make any changes to your booking after it has been confirmed please advise us of your wishes via email info@col-du-Peuch.com and we will endeavour to assist to the best of our ability.